Keeping the lab ready to use
I managed daily Computer Science Lab operations, including access control, opening and closing procedures, workspace security, and policy enforcement. The role required dependable routines so students could use the space with minimal friction.
Frontline technical support
I addressed student concerns as they arose and served as the connection between students and Computer Science faculty when a problem needed departmental context or follow-through. I documented and escalated complex technical or facility issues clearly, balancing policy enforcement with practical, timely support for the people using the lab.
Maintained a secure, dependable lab environment while resolving student concerns and connecting complex issues with the right Computer Science faculty members.